FAQs

Screen Shot 2018-09-17 at 9.54.28 PM.png

FAQs

When will I receive my order?
Your package will ship out from our warehouse in 1-3 business days. From then on, with our free shipping option, your order will arrive within 4-7 business days, depending on your location. If you need your order expedited, please email us at info@milaroads.com.  We will be happy to assist you!  

 

What if I need to change an order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change your order is to email us at info@milaroads.com and we’ll get back to you as soon as possible.  

 

What happens when I register an account?
Once you’ve registered with Mila Roads, you will automatically become part our #Roadcrew. You will receive our newsletters and be the first to know about our new collections, events and promotions. It also allows you to simply login on your next visit and experience a faster check out for future orders.  

 

What payment options do you have?
All payments made on www.milaroads.com are secure and all transactions are in US Dollars. We accept most credit cards, including American Express, Visa, MasterCard and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. Utah residents will be charged Utah sales tax.  

 

Does Mila Roads ship internationally?
Absolutely. We ship all over the world! International shipping costs can be found in Shipping and Returns.

 

Where are Mila Roads bags made?
Mila Roads bags are designed and assembled in the United States using vegetable tanned leather produced by one of the world's most respected tanneries located in Turkey. Fabrics used in the bags are produced by artisans and crafts- women and men from around the world.  We work closely with all of our suppliers and manufacturers to ensure that each bag meets the highest quality standards.  

 

What is full grain vegetable tan leather?
Full grain leather is the highest quality leather available and is kept in its most natural state. This means it hasn’t been heavily processed and pressed into uniform patterns. The slight irregularities and small markings on the leather become symbols of quality to be appreciated. Vegetable tanning is the oldest method used to make leather usable and is considered an artisan trade. It doesn’t use harsh chemicals such as chromium - instead tree bark and plant dies are used (obviously much better for our environment). This organic way of preparing the leather for you is why it remains in its most natural state. Without using smoothing finishes or faux laminates the leather will start out a bit stiff but wear in beautifully the more you use it. We take pride in the fact that this leather will wear in, not out.  

 

How do I care for my bag?
The leather on your bag will appreciate an occasional conditioning oil or wax. The vintage, hand loomed, embroidered, fabrics are individual in character. Remember that many of the fabrics, being vintage may have slight staining, and the occasional loose string. This is the nature of the fabrics and adds to it’s uniqueness and beauty. If there is a loose string, we recommend cutting it carefully next to its base and then adding a dot of fabric glue. Some of our customers spray Scotch Guard-type products on their fabric, but please take care if you choose to do so since some fabrics may have discoloration. For spills, we suggest spot cleaning the fabric with a clean, damp cloth, or a product like Tide-to-go. 

 

What about a general question?
You can email us at info@milroads.com and we’ll get back to you as soon as possible.

Black Friday Warehouse Sale!

We have new totes, travel pouches and weekenders in time for the holidays!  

Don't miss our Black Friday and Small Shop Saturday warehouse sale!  Up to 50% off! 

Starts 12:00am November 29th. through November 30th!  Be sure to get that bag you have been eyeing!